We are rated excellent on Trustpilot and Google. Read some of our reviews and testimonials from across the web to discover why businesses and individuals trust Rutland FX for their global money transfers.
Rutland FX Reviews & Testimonials
Rutland FX is Rated ‘Excellent’ on Google & Trustpilot
Competitive Rates
Amin Shaikh
The entire process, from making trades to handling the required documentation, is straightforward and hassle-free. Rutland FX has made currency exchange seamless and efficient for me. All in all, this company is fantastic, and I highly recommend their services!
Prompt Service
Tim Stanbury
I switched to Rutland from another provider. I don’t make as many international payments as I used to but despite this I always receive prompt service and good rates. Highly recommend.
Incredibly Helpful
Arz Ozlem
A great efficient service we used to pay for our abroad wedding. Leigh was incredibly helpful and talked me through the whole process. Felt reassured throughout and will be using their service again for future payments. I would highly recommend!
Quick and Reliable
M Danius Saab
Rutland FX provides excellent online money exchange services. The exchange rates are great, and transfers are quick and reliable. I highly recommend their services to everyone!
Impressively Efficient
Philip Clarke
Impressively efficient Recently signed up to make some sizeable foreign currency exchanges for business. It was very easy to set up an account, extremely easy to use and remarkably fast in processing the exchange and paying out the proceeds.
Transfer Arrived Quickly
Ebony Reid
Better rates than my bank and the transfer arrived quickly. Customer service was amazing! Definitely using again!!!
Always at Hand
J. Curley
We used Rutland FX for a transfer of Euros from the Republic of Ireland. Consultant went through the process of setting up an account and was always at hand to answer any queries. I would not hesitate using and recommending Rutland FX for foreign exchange transactions.
Very Helpful
Alan Freeman
Very helpful – also all went through without delay, with no change in promised exchange rate. As a new customer I had a few queries; these were dealt with promptly and politely. All good
Reliable Partner
The Kronology
Compared to other providers I’ve tried, Rutland FX consistently delivers with professionalism and great rates. They’ve definitely earned my trust as a reliable partner for managing my business’s financial needs. I highly recommend giving them a try!
Frequently Asked Questions
What services does Rutland FX offer?
Rutland FX provides global money transfer services for both businesses and individuals. We offer competitive rates, forward contracts, multi-currency accounts, and personalised support to ensure a seamless and efficient transfer experience.
How can I get a quote for a money transfer?
You can request a call back from our sales team to get a personalised quote if you don’t have an account with us yet. If you already have an account or are in the process of setting up an account, you can get a quote directly on the platform or by contacting your account executive.
How long has Rutland FX been in business?
Rutland FX has been helping customers with their global money transfer needs since 2016. Our years of experience and dedication to customer service make us a trusted partner for your currency exchange needs.
How can I contact Rutland FX for support?
You can request a call back through our website to speak directly to our sales team. Additionally, you can contact us via phone on 0203 026 0112 or email [email protected] for any inquiries or support needs. Our telephone team is available Monday to Friday from 8:30 AM to 5:30 PM. However, our email support is available 24 hours.
Can I check on my transfer?
Yes, you can check on your transfers directly on the platform and see your balances and payment history. If you have made a payment to a recipient using SWIFT gpi, you can track the progress of the transfer directly on the platform in the SWIFT gpi tracker section.
How long does it take to set up an account?
If you’re a UK-based individual, it’s generally the same day if you sign up in the morning. For applications that come in the afternoon, it may be the following day. For business customers in the UK, depending on your company structure, it can take 1-3 days. We also work with international customers who are in countries on this list, for international applications it may take longer.
How long does the transfer take?
Rutland FX transfers are sent using SWIFT as a default payment option. Using SWIFT is highly efficient, with 40% of payments arriving in less than 5 minutes and the majority of payments arriving within 24 hours, as long as you select priority payment on the platform. However, if you opt for one of our local payment routes, such as ACH or SEPA, it could take longer.
How can I verify that Rutland FX is a Currencycloud partner?
You can verify that Rutland FX is a Currencycloud partner by using the broker search feature on Currencycloud’s website. Simply visit the Currencycloud website, navigate to the broker search section, and enter “Rutland FX” in the search field. This will confirm our partnership status and provide you with additional information about our services and credentials.
Is Rutland FX regulated by the FCA?
Rutland FX is a UK-based FinTech company incorporated in 2016 and powered by Currencycloud, a Visa subsidiary. Currencycloud is regulated by the Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI) under firm reference number 900199.
How does Rutland FX ensure account security?
To secure your account, we implement strong customer authentication in compliance with the Payment Services Regulations 2017. We use Onfido for identity verification and fraud prevention, ensuring the authenticity of government-issued IDs. Additionally, access to your Rutland FX account requires Two-Factor Authentication (2FA) via Authy or SMS. Outbound payments to new payees will also require 2FA for added security.
How are my funds protected with Rutland FX?
As an Electronic Money Institution (EMI), Currencycloud is required to maintain sufficient capital reserves and ensure that all customer funds are appropriately safeguarded. This means that all funds received corresponding to electronic money will be safeguarded by Currencycloud at a credit institution.
What if I have a complaint about Rutland FX?
If you have a negative experience with us that we cannot resolve to your satisfaction, you have the right to lodge a complaint with the Financial Ombudsman Service in the UK. This ensures that all concerns are handled fairly to achieve positive customer outcomes.
Still not sure?
If you are still unsure or have any further questions, please call us on 0203 026 0112 or request a callback below to discuss your requirements.