Rutland FX Privacy Policy

Rutland Foreign Exchange Limited is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We May Collect from You

We may collect and process the following data about you:

  • Enquiry Form Information: Information you provide by filling in an enquiry form on our site. We will use this information to respond to your enquiries only. We may also ask for further information if you report problems with our website. This data will be stored in our email system. You have the right to withdraw consent at any time by asking us to delete these emails.
  • Registration Information: Information you provide by registering to use our site, subscribing to our service, posting material, or requesting further services. This data will be stored in our WordPress database or MailChimp list. You have the right to withdraw consent at any time by deleting your account.
  • Transaction Details: Details of transactions you carry out through our site and the fulfillment of your orders. This data will be stored in our WordPress database and email system. You have the right to withdraw consent at any time. Deleting your account will retain the order but delete your contact details.
  • Newsletter Requests: Information you provide by filling in a newsletter request form on our site. This data will be stored in our MailChimp account. You have the right to withdraw consent at any time by unsubscribing at the bottom of the next newsletter.
  • Email Correspondence: If you contact us by email, we will keep a record of that correspondence. This data will be stored in our email system. You have the right to withdraw consent at any time by asking us to delete these emails.
  • Site Visit Details: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access. This data will be stored in our Google Analytics account. See our Cookie Policy for further information.

IP Addresses

We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Union. It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers (see above: Information We May Collect from You). Any payment transactions will be encrypted using SSL technology and processed by an external payment processor such as PayPal, Stripe, or another. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Uses Made of the Information

We use information held about you in the following ways:

  • To reply to your enquiries.
  • To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • If you are an existing customer, we will contact you by phone, email, or SMS with information about goods and services similar to those which were the subject of a previous sale to you.

You have the right to withdraw consent at any time.

Disclosure of Your Information

We may disclose your personal information to members of our company, which means our parent company, its subsidiaries, and colleagues where appropriate.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using our usual methods.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you believe that we have not complied with GDPR, please contact us in the first instance to make a complaint which we aim to resolve. Should you not be satisfied with this resolution, you have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office.

Access to Information

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be sent using our usual contact methods.