Frequently Asked Questions

How many Currency Accounts can I have?

We can provide you with one Currency Account for each currency you need and that we can support. If you would benefit from having multiple Currency Accounts for a given currency, Ebury offers a virtual account solution tailored to your needs.

Where are my funds held?

All client funds held with Ebury are securely stored in Ebury’s accounts in tier 1 banks in the UK and in other countries where we are regulated. We comply fully with all relevant regulations and ensure your funds are appropriately segregated from our own funds.

Is my money safe?

Rutland FX is a programme manager of Ebury Partners UK Limited which is an authorised Electronic Money Institution (EMI) independently regulated by the Financial Conduct Authority (FCA) in the UK. As an EMI, we are required to ensure that customer funds are appropriately safeguarded. This means that funds received by us corresponding to electronic money will be held in one or more segregated bank accounts separately from our own funds, in accordance with the Electronic Money Regulations. We safeguard 100% of the funds we hold for clients, not only a proportion like banks do. In the unlikely event of Ebury’s insolvency, an administrator will reimburse you from the safeguarded funds.

Who can pay into my Currency Accounts?

You can use your Currency Account details to receive payments internationally from corporate clients, partners and subsidiaries or other legal entities within your corporate group. If you are an online seller, you can receive funds from approved online marketplaces. If you are unsure whether the marketplace you’re selling on is approved, please get in touch to speak with your account manager, who will be able to help.

Will I be required to provide any documentation to support incoming payments?

Depending on the nature of your business and origin of your transactions, we may request you to provide invoices for incoming payments to support our compliance checks from certain clients.

What types of statements do you provide?

You can view and download pdf reports from the Ebury Online platform showing the history of payments in and out for a given currency. It also details the list of your FX transactions with Ebury. SWIFT statements such as MT940 or MT942 formats are not available just yet but will be available shortly.

Can I set up Direct Debits from my account?

We do not currently support Direct Debits.

When I send a payment, whose name will appear on the payment message?

Payments sent from your Currency Accounts will be sent in your own name. The recipient will receive funds from you, not from Ebury.

Can I withdraw cash from my accounts?

No, Currency Accounts can only be used for bank to bank transfers.

Will my Currency Accounts be held in my own name?

Yes. Your Currency Accounts will be unique to you and will be held in your own name. This means that when paying you, your customers will address their payment to you, and not to Ebury.