Frequently Asked Questions (FAQ) – Signing Up for an Account with Rutland FX
How do I sign up for an account with Rutland FX?
To sign up for an account with Rutland FX, you will need to complete an application form found here.
What documents do I need to sign up?
To complete your registration, you will initially just need your ID, once the application is submitted if we need anything else we will reach out and let you know.
What is Biometric ID Verification?
Biometric ID verification is part of our onboarding process designed to protect you from fraud. We use Onfido for this verification process. When you sign up, you will need to take a photo of your ID and then a photo of yourself. This ensures that it is indeed you signing up and not someone fraudulently using your ID. This method provides an additional layer of security and helps protect your personal information.
How long does it take to open an account?
The account opening process is typically same day for personal accounts or 1-2 business days for business accounts. Depending on how the company is structured it could take longer.
Is there a fee for opening an account?
No, there is no fee for opening an account with Rutland FX. Our services are designed to be straightforward and cost-effective.
Can I sign up for an account if I am not a UK resident?
Yes, Rutland FX accepts clients from various countries. You will find the countries we work with on the permitted jurisdictions list above.
What type of accounts can I open?
Rutland FX offers various account types, including personal accounts, business accounts, and joint accounts. Please select the account type that best suits your needs during the registration process.
Is my personal information secure?
Yes, Rutland FX is committed to protecting your personal information. We use advanced security measures and comply with relevant data protection regulations to ensure your information is safe.
What should I do if I encounter issues during the sign-up process?
If you experience any difficulties while signing up, please contact our customer support team via email or phone. Our representatives are available to assist you and resolve any issues promptly.
Can I track the status of my account application?
Yes, once you have submitted your application, you will receive updates via email. You can also call us to get an update.
What happens after my account is approved?
After your account is approved, you will receive a confirmation email with your account details. You can then log in, fund your account, and start making transactions. At this point, your account executive will also get in touch with you to provide further assistance.
